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BotSIM: An End-to-End Automatic Evaluation Framework for Task-Oriented Dialog Systems

TL;DR: We present BotSIM, a data-efficient end-to-end Bot SIMulation toolkit for evaluation, diagnosis, and improvement of commercial task-oriented dialogue (TOD) systems. BotSIM's “generation-simulation-remediation'' paradigm can accelerate the end-to-end bot evaluation and iteration process by: (1) reducing the effort needed to create test cases; (2) enabling a better understanding of

29 Nov 2022 • Guangsen Wang #bot simulation