Salesforce Data Cloud, the first real-time CRM, is turning your data into real-time customer magic. You might have witnessed how our AI research is powering intelligent experiences with Identity Resolution for Fuzzy Matching featured at Dreamforce. The goal of identity resolution is to identify the same individuals across datasets and

Background We live in a digital world where many of us depend on customer service to be at its best. Whether it's calling about an order issue or needing help to activate an account, we are always reaching out to customer service to save the day. We are

How many emails and working-related conversations do you have every day? The average office worker receives about 121 emails [https://www.campaignmonitor.com/blog/email-marketing/2019/05/shocking-truth-about-how-many-emails-sent/] daily and uncountable messages on platforms such as Slack [https://slack.com/], Team [https://www.microsoft.com/en-us/microsoft-teams/group-chat-software], or iMessage